I won't dismiss any mishandling by FedX, but to me that box looks like it's been around the block a couple times. Judging by the discolored packing tape from a previous shipper I'd say that cardboard is old and that box should not have been used. The rips in the box look like they were taped up by the person that shipped your bike. FedX is our main carrier for the company and I have never seen a damaged box repaired by them. UPS Freight just dumped one of our new machines in a wood crate and cracked the main block housing along with bending up a mess of the feeding system. An easy $1200 not counting return/return shipping. We install "Tip and Tell" indicators and the indicator worked showing that the machine was dumped. No visible damage to the wood crate so the buyer just signed off and now there is no way to collect any insurance. The buyer should have made the carrier wait until he made a complete inspection of the machine for any damage. UPS was delivering a machine to us from one of our customers and it was going to get a total rebuild. When the UPS driver rolled up his door I saw the machine laying face down, it was dumped. I made the driver wait for quite a while I totally uncrated it and made a complete damage report.
I hope you can recoup some cash for the damage. As I look at that old used box, I'm tempted to say that FedX might refuse any refunds since the bike was not safely packaged in a suitable box. Good luck and let us know the end result.
