call in to Bikeflights and the customer service rep "cannot confirm or deny" what the company will be doing in the "future"
Some of that bullpoop
- Scathing email sent to Bikeflights, not concerning the shift but concerning the method of keeping customers in the dark intentionally.
I planned on shipping a number of bikes today, how can I do that in good faith with the suspicion that they may change their service over completely at midnight tonight or something?
Dissapointed in Bikeflights.
EDIT part 2:
I received a call back from the rep I spoke to at Bikeflights apologizing for her lack of transparency.
She confirmed the switch, and that they had entrusted that information with only top shippers for a major announcement to the public tomorrow.
Wow, that’s a drag. UPS has a horrible reputation for shipping bikes, and going direct to FedEx for a label is cost prohibitive. This is another blow to the hobby, exorbitant eBay fees being another.
I can’t say I’m not surprised about this though. I can’t imagine how they were making money or building a strong partnership with FedEx with their business model. I’ve been baffled as to how it’s survived this long. I fear this switch will only delay the inevitable - it’s likely not a viable business but I hope I am wrong and they go back to or include FedEx as an option.